Documents

GENERAL TERMS AND CONDITIONS FOR THE SALE OF GOODS
BY “PLASTIC SOFIA” Ltd., Sofia
Approved and valid as of 08.08.2025


1. Scope of Application. Limitations.

1.1. Under Article 298, Paragraph 1 of the Commercial Code (CC), these GENERAL TERMS AND CONDITIONS apply to all contracts for the sale of goods concluded by "PLASTIC SOFIA" Ltd. and are published and accessible at www.plastic-sofia.com. When a written order is made, an individual contract is concluded, or an offer is sent by the seller to the buyer, it is assumed that the buyer has familiarized themselves with these GENERAL TERMS AND CONDITIONS and accepts them, except in cases expressly provided herein.
1.2. In the event of a discrepancy between these GENERAL TERMS AND CONDITIONS and special conditions outlined in the documents under Section 3.1 below, the latter take precedence, even though the former are not removed.
1.3. These GENERAL TERMS AND CONDITIONS do not apply to the sale of goods by the seller when their application has been excluded by explicit agreement between the seller and the buyer.


2. Definitions.

For the purposes of these general terms and conditions:
2.1. The Seller is "PLASTIC SOFIA" Ltd., with EIC 130349076, a company registered in Sofia, 1510, Poduyane district, Stefan Konsulov Street No. 12.
2.2. The Buyer is any individual or legal entity that enters into a contract with the Seller, under which the Seller undertakes to deliver or delivers goods.
2.3. Goods are: single-use products, reusable products, packaging, and all other goods included in the Seller’s product catalog.
2.4. Catalog is the description/list of all the goods that the Seller offers to buyers on the market at a given time.
2.5. Special Conditions are clauses of a contract between the Seller and the Buyer or agreements reflected in an invoice or receipt issued by the Seller or another written document containing deviations or different terms from these GENERAL TERMS AND CONDITIONS.
2.6. Individual Project is a design prepared by the Seller at the Buyer’s request and specifications for manufacturing goods with a different design or for creating specific items that are not part of the Seller's catalog.
2.7. Production Template is a model created by the Seller based on the Buyer’s individual project for producing specific items not part of the Seller’s catalog, manufactured as per the Buyer’s order.


3. Conclusion of the Contract.

3.1. The contract for the sale of goods, in the absence of another signed document by the parties, is considered concluded when the Buyer and the Seller sign one of the following documents: a confirmed written order for goods made by the Buyer to the Seller; a sales receipt or invoice issued by the Seller for the goods.
3.2. The Buyer is obliged, when one of the documents mentioned in Section 3.1 is signed by the Buyer, their representative, commercial agent, or another person assumed by the circumstances to act for the Buyer.
3.3. If explicitly provided in a written contract between the Seller and the Buyer, each separate order by the Buyer and its confirmation by the Seller may be made via email.
3.4. Confirmation of the order is considered completed when the Seller fulfills the order under the conditions in which it was made by the Buyer.


4. Delivery of Goods. Delivery of Goods Made According to Individual Projects.

4.1. The Seller is obligated to deliver or hand over the goods in the agreed quantity, with quality, packaging, and labeling that comply with the requirements of applicable regulations.
4.2. Ownership and risk concerning the goods pass from the Seller to the Buyer when the goods are designated by agreement between the Seller and a person under Section 3.2 of these GENERAL TERMS AND CONDITIONS or when delivered by the Seller to such a person. If the goods are delivered outside the Seller’s warehouse, ownership and risk pass when the goods are handed over to a carrier or a person under Section 3.2.
4.3. After the Seller manufactures and delivers to the Buyer an individual project, and the Buyer approves it and pays for its design cost, the Seller is obligated to deliver and transfer to the Buyer the goods manufactured according to the approved individual project.
4.4. A request for the delivery of goods manufactured according to an approved individual project is accepted by the Seller and fulfilled after the Buyer pays for the production template and at least 50% (fifty percent) of the advance payment for the ordered quantities.
4.5. Delivery of goods under an approved individual project must be completed no later than 3 (three) months from the date of approval of the individual project, during which period the Buyer is obligated to accept the production template and pay the full price of the items on the order.


5. Order Fulfillment Deadline for the Buyer:

5.1. The Seller is obligated to fulfill the Buyer’s order for delivery of the goods within 7 (seven) working days from the date it is confirmed by the Seller.
5.2. An order for delivery of goods under an approved individual project is fulfilled according to an agreement with the client – Buyer, within the deadlines and quantities expressly agreed upon by the parties.
5.3. The Seller is not liable for delays in the deadlines for fulfilling the order in the case of production failures, strikes, violations of the normal working process due to political or economic conditions, lack of necessary raw materials and operational supplies, transport delays due to traffic violations, or other force majeure events.


6. Price. Payment of the Price.

6.1. For the delivery of goods, the Buyer owes the price of the goods as per the invoice issued. The price for goods manufactured according to an individual project is determined by the Seller when the individual project is approved by the Buyer, and the latter confirms their agreement by placing an order.
6.2. The prices are understood to exclude VAT.
6.3. In the absence of a special condition for deferred or advance payment specified in a written contract, invoice, or receipt, the Buyer pays the price at the time of delivery.
6.4. Payment is made to the Seller’s bank account specified on the invoice or in cash.
6.5. VAT payment is in accordance with the provisions of the VAT Act.
6.6. If payment deadlines are not adhered to, the Seller may request an advance payment or refuse to fulfill subsequent deliveries, even if previous orders have been confirmed by the Buyer, without incurring any responsibility.
6.7. In case of delayed payment, the Buyer owes the Seller a penalty of 0.1% (zero point one) of the outstanding amount for each day of delay, but not more than 10% (ten) of the owed sum.


7. Complaints:

7.1. The Buyer is obligated to immediately check the compliance of the goods with the contract and the order, and may submit complaints for obvious defects or discrepancies in quantity only upon receipt of the goods.
7.2. Complaints for hidden defects may be submitted within 10 (ten) days from the date of delivery of the goods. Complaints submitted after this period will not be considered.
7.2.1. The Buyer must immediately inform the Seller of any discovered hidden defect and present the defective goods to the Seller, along with a copy of the invoice.
7.2.2. If the Seller does not accept the complaint submitted by the Buyer, a goods inspection is carried out at the Buyer’s expense, and the Seller provides the necessary assistance.
7.3. If the complaint is accepted, the Seller is obligated, at their discretion, to either replace the defective goods with regular ones or refund the Buyer the price of the defective goods.
7.4. If the nature of the goods and defect allows it, at the Buyer’s request, the Seller may agree to make a discount on the price of the defective goods in possession of the Buyer. The quantity of the defective goods is established by both parties after an inspection, with a joint protocol.
7.5. Complaints about quality do not affect the obligation to pay or the due date, and the Buyer waives their right to withhold payment, as long as they are a merchant according to the Commercial Code.


8. Amendments:

Changes or replacements to these GENERAL TERMS AND CONDITIONS by the Seller will be effective for the Buyer under a sales contract concluded before the change or replacement of the general terms, provided that the obligations of either party have not been fully executed at the time of the change or replacement, unless the Buyer has explicitly stated in writing, within 5 (five) working days from receiving the written notice of the Seller about the change or replacement, that they reject the changes or replacements.


9. Other Clauses:

9.1. The Buyer is responsible for all risks associated with the specific requirements of their activities, and the Seller bears no responsibility or risk regarding the Buyer’s non-compliance with any applicable regulations in their activities.
9.2. The Buyer is not entitled to return any goods once they have been received, except in cases where the Seller has accepted a complaint regarding the affected quantities of goods.
9.3. For matters not regulated by these GENERAL TERMS AND CONDITIONS, the provisions of Bulgarian commercial and civil law apply.
9.4. Disputes between the parties are subject to the competent court, and Bulgarian law applies.


These General Terms and Conditions were approved by the Manager of "PLASTIC SOFIA" Ltd. on 08.08.2025 and are published and available at www.plastic-sofia.com.

 

 

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